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ITIL Service Lifecycle - Continual Service Improvement

Classroom course

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Summary

Price
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E-Commerce
Study method
Classroom
Duration
3 days · Full-time
Certification
ITIL v3 Expert
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately
  • Tutor is available to students

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Location & dates

Location

Address
Brunswick Square
BIRMINGHAM
West Midlands
B12LP
United Kingdom
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Address
Thomas More Street
LONDON
London
E1W1YZ
United Kingdom
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Address
Union Street
Ardwick
MANCHESTER
Lancashire
M124JD
United Kingdom
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Overview

The course covers the following topics:

  • Introduction to CSI

  • CSI Model

  • Deming Cycle

  • 7 Step Improvement

  • Integration with the Lifecycle

  • Measuring and Reporting

  • Organising for CSI

  • CSI – Technology Considerations

  • Implementing CSI

  • Challenges, Critical Success Factors and Risks

Certification

ITIL v3 Expert

Awarded by ITIL®
ITIL® logo

Description

This 3 day ITIL® Continual Service Improvement (CSI) course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Continual Service Improvement exam, leading to the ITIL® CSI certification.

ITIL® Continual Service Improvement is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed to achieve the ITIL® Expert certification, and one of the five courses which make up the Service Lifecycle Stream. Continual Service Improvement concerns the principles and techniques used to improve services during the lifecycle.

By providing a comprehensive ITIL® framework of what improvement activities should be carried out during the lifecycle, Continual Service Improvement will be particularly beneficial to anybody involved in these activities.

The ITIL® courses on this page are offered by The Knowledge Academy ATO of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.

Who is this course for?

The course will benefit anybody who will be involved in the improvement activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, and IT Consultants and Architects.

Requirements

You must have completed ITIL® Foundation before attending this course.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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